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Store Policies

 

Bookstore Policies

When ordering course materials online, it is the student's responsibility to choose the correct textbooks and course materials. Duplicate and incorrect purchases are not eligible for refund. Please double-check your course and text information before placing your order. Textbook pricing, information, and availability is subject to change.

 

Textbook Returns

  • All returns refunds and exchanges MUST be accompanied by the ORIGNIAL RECEIPT and in ORIGINAL CONDITION. 

  • All refunds are refunded to the original payment method.
  • ABSOLUTELY NO CASH REFUNDS ARE GIVEN ON FRIDAY.
  • Textbooks & Course Materials may be refunded, with the ORIGINAL RECEIPT and in ORIGINAL CONDITON, within the first week of class.
  • Textbooks for full semester courses, dropped in the second and third week of classes may be eligible for a refund with Banner class drop verification.
  • Textbooks for short-term courses may be refunded until the day after the first class meets.
  • Books may not be written on and must be in Excellent and “New” condition. Do not write, mark or bend corners of books.  Custom course packages, shrink wrapped sets with non-refundable stickers, and access codes are non-refundable if opened or code has been tampered with. 
  • Shrink-wrapped books eligible for refund will be charged a $1.00 fee when returned if the plastic has been opened or removed.
  • DVD’s, CD’s and books with online access codes or computer software that are opened are not eligible for a refund or exchange.
  • Refunds on books purchased with a check will NOT be refunded for 7 working days from date of purchase on receipt.

 

NO REFUNDS ON REFERENCE BOOKS, STUDY GUIDES, TEST PREPS OR BARCHARTS

 

TEXTBOOKS PURCHASED DURING MID-TEM AND FINALS WEEK WILL NOT BE ELIGIBLE FOR A REFUND OR EXCHANGE


BOOKS PURCHASED AFTER FIRST WEEK OF CLASS MUST BE RETURNED WITHIN 2 BUSINESS DAYS OF PURCHASE DATE TO BE ELIGIBLE FOR REFUND

                  

**SORRY, SPECIAL ORDERS ARE NON-RETURNABLE, NON EXCHANGEABLE. **

 

Special Orders and Online Orders

 

  • Special and online orders that have not been picked up by the end of week 6 of the current term will be considered bookstore property. Duplicate and incorrect orders are not eligible for refunds.

Non-Textbook Returns

  • SFCC will give a full refund for non-textbook merchandise if the item has not been used and is returned within 15 days of purchase.

  • Merchandise must be in new saleable condition and in original packaging.

  • SFCC cash register receipt required.                       

Electronics

 

NO REFUNDS ON HEADPHONES, PHONE ACCESSORIES OR CALCULATORS.

Should you have any issues with these products please contact the vendor for service issues.

 

SFCC Bookstore reserves all rights and the sole discretion of determining the condition of any merchandise being submitted for return and refund. 


Credit Card Policy

  • The SFCC Bookstore accepts Visa, Mastercard and Discover card.
  •  Purchaser must be in possession of the card at the time the purchase is made. Please be prepared to show I.D.

  • If you are using a parent’s card, you must have a signed authorization from the cardholder for each purchase, stating: card number, expiration date, your name, date and a dollar limit.

  • Returns will be credited to the same card on which the purchase was made.

  • We are unable to accept credit/debit cards payments over the phone. If you can’t come to the store, visit the SFCC Bookstore website to make purchases with a credit/debit card.